Last Updated: October 6, 2026

Llama Crew LLC ("Llama Crew," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.llamacrew.com, purchase our products, join our email list, or otherwise interact with Llama Crew.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, sign up for our email list, or contact us, we may collect information such as:

• Your name

• Email address

• Shipping and billing address

• Phone number, if provided

• Products purchased and order information

• Clothing sizes or other information necessary to fulfill your order

• Information you provide when contacting us

• Information you provide when subscribing to Llama Crew communications

We may also automatically collect certain information about your visit to our website, including your IP address, browser type, device information, pages visited, and general website activity. This information may be collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Process payments

• Ship your purchases

• Communicate with you about your orders

• Respond to questions and customer service requests

• Send newsletters, product launches, promotions, and other Llama Crew updates when you choose to receive them

• Improve our website, products, and customer experience

• Understand how visitors use our website

• Help protect our website and customers from fraud or misuse

• Comply with applicable laws and legal obligations

We only collect and use information that is reasonably necessary for these purposes.

Squarespace

Llama Crew's website is hosted and operated using Squarespace.

Squarespace provides the website, online store, checkout, order-management, and other services that allow us to operate Llama Crew online.

When you place an order through our website, information such as your name, email address, shipping and billing information, phone number, and order details may be provided to Squarespace so that your order can be processed and fulfilled.

Squarespace may also collect certain information about visitors to our website, including information collected through cookies and analytics tools. Squarespace provides additional information about its privacy practices in its own Privacy Policy. Squarespace Help

Payments

When you purchase a product from Llama Crew, your payment is processed through the payment provider connected to our Squarespace store.

Depending on the payment method available at checkout, payment processing may be provided by Squarespace Payments, Stripe, PayPal, or another payment provider we have enabled.

Payment providers may collect information necessary to process your payment, such as your name, billing information, payment information, and transaction details.

Llama Crew does not need to store your complete credit or debit card number to process your order.

Squarespace states that its Commerce payment processors use applicable payment-security standards, including PCI-DSS compliance. Squarespace Help

Email Marketing and Mailchimp

If you choose to join the Llama Crew email list, we may use Mailchimp to manage our email marketing and send newsletters, product announcements, promotions, and other communications.

When you subscribe, Mailchimp may receive information such as your name and email address and may process information related to your interaction with our emails.

You can unsubscribe from Llama Crew marketing emails at any time by clicking the "unsubscribe" link included in our emails.

Mailchimp has its own privacy and cookie policies describing how it processes information. Mailchimp

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences, understand website traffic, and improve the user experience.

Squarespace uses necessary cookies to operate the website and may use analytics and performance cookies to help website owners understand website activity. Other services connected to our website, such as Mailchimp or payment providers, may also use cookies or similar technologies. Squarespace Help

You can control certain cookies through your browser settings and, where available, through our website's cookie settings.

How We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate Llama Crew, including:

• Squarespace — website hosting, online store, checkout, and order management

• Payment processors — payment processing and transaction services

• Mailchimp — email marketing and communications

• Shipping providers — delivery of your purchases

• Analytics or website-service providers — helping us understand and improve website performance

These companies may process information on our behalf or as part of the services they provide.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, or property of Llama Crew, our customers, or others.

Squarespace notes that third-party services connected to a Squarespace website may have their own privacy policies and practices. Squarespace Help

How We Protect Your Information

We take reasonable steps to protect the personal information we collect against unauthorized access, use, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Fulfill orders

• Provide customer service

• Maintain business and financial records

• Resolve disputes

• Prevent fraud or misuse

• Comply with legal, tax, and accounting obligations

When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it.

Your Choices

You may:

• Unsubscribe from Llama Crew marketing emails at any time

• Contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law

• Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the information below.

Children's Privacy

Llama Crew's website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or other websites that we believe may be useful to our customers.

Llama Crew is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how Llama Crew handles your information, please contact us: Lydia@LlamaCrew.com