Returns & Exchanges

Returns & Exchanges

Last Updated: October 6, 2026

At Llama Crew, we want you to love your gear. If something isn't quite right, we're happy to help with a return or exchange that meets the requirements below.

15-Day Return & Exchange Window

You have 15 days from the date your order is delivered to request a return or exchange.

To be eligible, items must be:

  • Unworn and unwashed

  • In their original condition

  • Free from stains, odors, makeup, pet hair, or other signs of use

  • Returned with original tags attached

Items that do not meet these requirements may not be accepted.

Exchanges

Need a different size? We're happy to offer an exchange when the requested size is available.

Please contact us before sending your item back so we can confirm availability and provide return instructions.

If the requested size is unavailable, we can offer a refund instead.

Returns & Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the item was defective or we sent you the wrong item.

Customers are responsible for return shipping costs for returns or exchanges due to sizing, preference, or change of mind.

Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and photos of the item so we can help resolve the issue.

If the issue is due to an error on our part, Llama Crew will cover the reasonable return shipping cost and provide a replacement or refund.

Final Sale Items

The following items are final sale and cannot be returned or exchanged, except in the case of a defective or incorrect item:

  • Sale items

  • Stickers

  • Gift cards

  • Personalized or custom items

How to Start a Return or Exchange

Please email us at Lydia@LlamaCrew.com within 15 days of delivery.

Include:

Order Number:
Item(s) You Want to Return/Exchange:
Reason for Return/Exchange:

Please wait for instructions from Llama Crew before mailing your item back.

Returns sent without prior approval may not be accepted.

Questions? We're happy to help.

Llama Crew LLC
Email: Lydia@LlamaCrew.com
Website: llamacrew.com